FAQ

Lifestyle Mexico Sans 2Mexico

 

How do I pay for my booking?

You pay us for the room reservation fee at the time of your booking. Then, upon arrival at the resort, you will pay the all-inclusive fee, which varies per type of accommodation. The resort accepts MasterCard, Visa, U.S. Dollars, and Express Travelers Checks ONLY. They do NOT accept Discover or American Express cards.  More Info

Is the water safe to drink in Mexico?

All of our restaurants and bars adhere to the strictest standards when it comes to food preparation. Water used in food preparation is purified. The water we serve at our restaurants/ bars along with the ice we serve is also purified for your safety. All staff adheres to proper hygiene procedures at all times.  We also ask all our guests take personal responsibility for their own personal hygiene. We have hand sanitizer dispensers at all entrances to our restaurants and we would kindly ask that you use them before and after you eat. We recommend that you use bottled water when brushing and rinsing your teeth.

I have small children. Are there any areas designed with them in mind?

Kid’s Club: If you have young children you may want to take advantage of our Kid’s Club which offers a variety of activities to keep the little ones amused.

Child Care Services: If you require child care services while on vacation please speak to your reception department where you checked in.

What if I want to go on an excursion?

Check out the excursion pages first. This may give you good ideas. Feel free to check out their web sites, but you will probably get better deals from the resort’s excursion center. If you would like to find out more information about various excursions offered, the staff will be able to provide you with information on the various excursions offered and any additional information your may require.

What if I want to get a taxi?

Remember, you have complimentary transportation to and from the airport. Remember to contact the transportation department at the resort no later than 2 full days before departure back home to Guarantee your transportation ride back to the airport (very important).

Also, remember there are SmartCars available for your use as well at the Grand Oasis Hotels.

Excursions booked through the excursion center usually include transportation.

If you are interested in getting out of the resort and you require a taxi service, this can be arranged by V.I.P Services or the Reception areas.

What if I want to have visitors while I am on the property?

Contact V.I.P Services and Customer Services for information regarding day/night passes for visitors. The Customer Service Department and the V.I.P Services Department should be notified of any and all visitors. All visitors need also to be registered at the front desk.